FAQ

4. Service

• 4. 1. How do I proceed for a repair?

  Please fill in this form to register your repair with our service department. Provide as much information as possible on the broken unit. If possible add pictures or a video. Remember a good tip often leads to a quick fix.

  When you have completed the form, you can send us your repair or drop it off in our store. Eventual shipping costs are at your expense.

  You are free to ask us an estimate for the repair before proceeding. However, take into account that we charge research costs of € 80 excl. VAT in case you refuse an estimate. Also, we do not provide estimates without an inspection of the defective unit by our technicians. If the repair costs are below € 80 excl.VAT we will not make an estimate but proceed with the repair immediately. If it is a warranty repair you will not be asked if you want an estimate but we will proceed with the repair. Once we get your approval we will do the necessary to repair the broken unit. When the unit has been repaired, you will be notified that your device is ready for pick-up.

• 4. 2. Can I get a warranty on these repairs?

  Audiosense offers a 3 months warranty on the repair and the parts replaced. The warranties on the repairs do, in no way, extend the warranty period as specified by the manufacturer.