FAQ

1. Store

• 1. 1. Can I order items that are not in your online store?

  Yes. The products shown on our website are only a 'best of' selection of what we have to offer. If you are looking for something specific please contact us.

• 1. 2. Do I have to register before purchasing an item?

  No, you can place your order as "guest". However, it is advisable to register to facilitate functionality for future orders.

• 1. 3. In case I register, what happens to my data?

  Your privacy is very important to Audiosense. We will only use the data collected within Audiosense and under no circumstances we will share it with third parties. You can read all about it in our “privacy disclaimer”.

• 1. 4. What payment methods do you accept?

  At checkout you will be guided through the payment process. The following options are available:

  • Cards: Mastercard / VISA / Maestro / Bancontact/ MrCash

  • Online Banking: PayPal / iDEAL / SOFORTbanking / Giropay /

  • Bank transfer

• 1. 5. What shipping companies do you use?

  We use UPS as our primary shipping partner and for some destinations FedEx .

• 1. 6. What are the shipping costs?

  After choosing your preferred shipping method at "checkout", the shipping cost will be calculated for you.

• 1. 7. Is it possible to track the shipment of my order?

  You will receive a tracking number with the email confirming your order. This allows you to track your order.

• 1. 8. Is it possible to pick up my goods in your store?

  Yes, if you prefer to pick up your goods in our store, then just choose the "pickup in store" option at check-out.

  Our shop is located at the following address:

  Stroobantsstraat 48b, 1140 Brussels, Belgium 

• 1. 9. What is the delivery time for my order?

  Although we keep a lot of articles in stock we do not guarantee that all the products advertised online are immediately available. If an article is temporarily out of stock or not delivered, you will be notified within 2 working days after the order is placed. Audiosense will expedite accepted orders as soon as possible but no later then within 30 calendar days, unless a longer period is agreed upon. For more information please read our “terms and conditions”.

• 1. 10. Can I order from anywhere in the world?

  Yes. In case of deliveries/shipments outside of Belgium, all local customs duties or other (import) taxes are on behalf of the customer.

  For more information on worldwide orders & shipping please contact us.

• 1. 11. What is VAT?

  All prices are shown including & excluding VAT: Value Added Tax. If you have a registered European VAT number, please register your VAT-details at checkout. After confirmation of your VAT-details your order will be processed in accordance with Belgian/European VAT laws. For more information on worldwide/non-EU orders, taxes & shipping please contact us.

• 1. 12. Can I expect other charges apart from VAT?

  Solely for Belgian customers we are legally compelled to charge BEBAT or RECUPEL where applicable.

  The RECUPEL contribution is the amount that you pay when you purchase a new electro-appliance.

  RECUPEL uses the revenues to coordinate and organize the collection, sorting, processing and recycling of discarded electro-appliances in Belgium. For more information please check: www.recupel.be

  The BEBAT contribution is the amount that you pay when you purchase batteries, a new electronic device supplied with batteries or when buying a new electronic device that includes internal batteries. This fee covers the collection, sorting , processing and recycling of used batteries. For more information please check: www.bebat.be

• 1. 13. What is B-stock?

  These are items that have been used for demo purposes, have been returned to us by customers, have been used for display purposes in our store…. B-stock items are in perfect working order, however the packaging might be opened and/or damaged and the item can show some marks of usage.

• 1. 14. I would like to test a product before I purchase it. Is this possible?

  In a lot of cases demo or testing is possible. For demo units or testing equipment, please contact us.

• 1. 15. What are the warranty conditions?

  Warranties on your purchased products are always in accordance with Belgian law and the manufacturer’s terms and conditions. Audiosense provides no additional extension of warranty. We handle warranty cases as described in our “terms and conditions”. Warranty does not apply on: consumables, items that have exceeded their expiry date, custom made items (e.g. custom cables), special orders (e.g. configurable products), items that are subject to hygiene/health-care, discount goods.

• 1. 16. What is your return policy?

  All consumers (= customers who buy privately and for private use) have a 14-day “right of withdrawal”. This is a period of 14 days starting from the day you get your purchase delivered, in which you can decide to return it. Audiosense will, after reception and inspection of the goods reimburse you the full purchase price. Shipping costs to return the purchase to Audiosense are at your own expense. The purchase price will only be reimbursed in full if the goods and their packaging are intact. Reimbursement will take place as soon as possible and within 30 days. If you wish to use your right to withdrawal, we ask you to contact and notify us of your decision. We ask that you navigate to the link and download the form “right of withdrawal”. Fill out this form and send it to us by email. This is not applicable for business (B2B) clients who buy professionally. The following items are not included: - damaged goods - products manufactured in accordance with customer's instructions (custom made products) - products with an expiration date - products that can be copied such as software on CDs, DVDs if the packaging seal is broken and at all times when any code / serial numbers are printed on the outside of the package - digital data that is not supplied on a tangible medium (e.g. downloads, peer-to-peer transfers...) - products that are not suitable to be returned due to health-protection or hygiene reasons